Privacy Policy

At Gul Global Trading Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, place an order, create an account or contact us, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment and transaction information
  • Order details and purchase history
  • Information you provide when contacting customer support
  • Device, browser and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Process payments and prevent fraudulent transactions
  • Provide customer support
  • Communicate with you about your orders
  • Send important updates relating to your account or purchases
  • Improve our website, products and services
  • Send marketing communications where you have provided appropriate consent
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our store are processed using secure payment providers. We generally do not have access to your complete payment card details.

Your payment information is handled according to the privacy policies and security practices of the payment provider used during checkout.

4. Cookies

Our website may use cookies and similar technologies to help the website function properly, remember your preferences, understand how visitors use our website and improve your shopping experience.

You can adjust your browser settings to manage or block cookies, although some parts of the website may not function correctly as a result.

5. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment providers
  • Shipping and delivery providers
  • Website and ecommerce service providers
  • Analytics and marketing service providers
  • Customer support providers

We only share information where reasonably necessary for them to provide their services or where required by law.

We do not sell your personal information to third parties.

6. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about:

  • New products
  • Special offers
  • Promotions
  • New arrivals
  • Store updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and complying with legal obligations.

9. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information

To exercise applicable rights, please contact us using the details below.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information directly from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updated version will be posted on this page with the revised Last updated date.